Refund Policy
Last updated: 5/12/2025
1. Return Policy
Due to the nature of our fragrance vending service and hygiene considerations, we generally do not accept returns of dispensed fragrances. However, we are committed to ensuring your complete satisfaction with our products and services.
2. Refund Eligibility
You may be eligible for a refund in the following situations:
- Machine malfunction during dispensing
- Product quality issues (if reported within 24 hours)
- Billing errors or duplicate charges
- Service unavailability after payment
3. Refund Process
To request a refund:
- Contact our customer service within 24 hours of purchase
- Provide your transaction details and reason for refund
- Our team will review your request within 1-2 business days
- If approved, refunds will be processed to your original payment method
4. Processing Time
Once approved, refunds typically process within 5-10 business days, depending on your payment method and financial institution.
5. Quality Guarantee
We stand behind the quality of our fragrances. If you experience any issues with the quality of your purchased fragrance, please contact us immediately for assistance.
6. Contact Information
For refund requests or questions about our policy, please contact us at:
Email: refunds@scentrify.com
Phone: (123) 456-7890
Address: 123 Fragrance Street, New York, NY 10001